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| You cannot withdraw from the contract for custom-made goods or theater tickets. |
| Bratislava, 21.01.2025 |
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| Consumers have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason. This applies in particular to contracts concluded between a business and a consumer, for example through e-shops or outside business premises. However, the right to withdraw from the contract is not possible, for example, in the case of goods that are made or modified to order, or tickets for theater performances or sports matches. This was pointed out by Eduarda Hekšová, director of the consumer organization dTest.
"If we have so-called custom-made goods made, we must think carefully about whether we really want such goods, because there may be no way back," recommends Hekšová, adding that if a consumer has the goods made or modified according to their requirements, it is no longer possible to withdraw from the contract. This is because the manufactured goods are not commonly sold by businesses and they may also not be able to resell them.Another exception where it is not possible to withdraw from the contract is the provision of services related to leisure activities on a precisely agreed date. These include visits to concerts, theatre performances or, for example, tickets to sports matches that are tied to specific dates and times, and are sold in limited quantities.
"The consumer chooses whether he wants to participate in the event and if he has committed to buying a ticket, it is not possible for him to change his mind later and demand a refund of the purchase price from the entrepreneur, in this case the organizer," explained Hekšová. If people cannot participate in the event, she says, they often sell the ticket to another person, but in this situation, however, it is a relationship between two natural persons, which is governed by completely different conditions.
The same applies to educational courses, purchased massages or leisure clubs that are tied to a specific person. If the consumer were to cancel their appointment or participation in the course, the entrepreneur would lose both the profit and the time they reserved for the consumer. Hekšová specified that it is often possible to withdraw from the contract even under agreed conditions, which, however, are no longer so advantageous.
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Address : Euro-Brew Ltd., Hlboká 22, 917 01 Trnava, Slovakia
Tel. : +421 33 53 418 53, Fax : +421 33 53 418 52, E-mail : info@eurobrew.sk |
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